Member Support
With Cernux, your website and foundational marketing never become a “someday” task again. After a one‑time setup and build, every membership includes ongoing support for updates, fixes, and improvements for a simple monthly fee.
Already a member? Use the support form any time and we’ll translate your plain‑language request into the technical work for you.
What we handle for you
Support that keeps your site healthy, current, and working.
Every membership includes ongoing support. The exact level depends on your plan (Launch, Growth, or Scale), but all tiers cover the essentials small businesses need month after month.
Website changes & updates
Send us simple requests in plain language and we’ll handle the details—text edits, image swaps, business hours, and new pages within your membership scope.
Technical support & fixes
Something not working? We’ll investigate and fix issues like broken links, forms not sending, tracking not firing, and other day‑to‑day glitches.
Hosting, monitoring & uptime
We host and monitor your site so you don’t have to think about servers, SSL, or uptime dashboards. If something looks off, we’re already on it.
Security & backups
Behind the scenes we apply updates, patches, basic security protections, and regular backups so your website stays protected and recoverable.
SEO basics & tune‑ups
Within your membership scope, we can refine page titles, meta descriptions, headings, and load speed so your site stays search‑ and user‑friendly.
All tied to your membership tier
Launch, Growth, and Scale all include ongoing support—the difference is how many pages you have, how often you update, and how proactive we can be with improvements.
How support works
Requesting help is as simple as sending an email.
You don’t need to speak “web.” Just tell us what you’re trying to do in normal language and we’ll translate it into the right technical changes.
- Step 1 – Submit a support form, send us an email, or use your member portal link.
- Step 2 – Describe what you want changed or what isn’t working—in your own words.
- Step 3 – We confirm we’ve received your request and give you a simple timeline.
- Step 4 – We make the changes, test them, and let you know when everything is live.
Typical response time: same business day or next business day for most requests. We operate Monday–Friday during standard business hours.
Plain‑language examples
Here’s the level of detail that works perfectly:
- “Please update our hours on the Contact page. We’re now open Saturdays 9–1.”
- “Can you add a new section for our spring promotion on the homepage?”
- “A customer said the form on our Quote page isn’t sending—can you check it?”
What’s included vs. extra
Small tweaks are included. Big new ideas become mini‑projects.
Your monthly membership fee covers the ongoing care your website needs. When you’re ready for a bigger leap—like a full new funnel or major redesign—we simply scope it as a separate project so everything stays clear and predictable.
Included with your monthly support
- Content tweaks, text edits, and image updates on existing pages.
- Adding or removing simple sections within your current layouts.
- Fixing broken links, errors, or forms that stop working.
- Light SEO and performance tune‑ups within your existing site.
- Routine security, backups, and software updates.
If it feels like a small change or quick fix, it’s usually included.
When it becomes a new project
- Launching a brand‑new funnel or campaign with multiple custom pages.
- Redesigning your entire website look and structure.
- Building complex new systems or deep integrations.
- Large batches of work that go beyond normal monthly care.
If we see your idea is bigger than what’s included, we’ll say so upfront, outline options, and quote it clearly—no surprise invoices later.
Support by membership tier
Choose the level of ongoing help that fits your business.
All plans follow the same simple structure: a one‑time setup and build fee to launch your website, and a smaller ongoing monthly membership for support and improvements.
Launch
Perfect for a focused 1–5 page website that needs reliable care, not constant changes.
- Support for up to 5 custom pages.
- Essential maintenance and monitoring.
- Small content updates a few times per month.
- Fixes for issues as they pop up.
Growth
For growing businesses with up to 10 pages and more frequent campaigns or updates.
- Support for up to 10 pages.
- More frequent content and layout updates.
- Extra focus on speed and SEO basics.
- Light optimization of key pages over time.
Scale
For busier teams that want priority support, more pages, and proactive ideas from Cernux.
- Support for unlimited pages within the agreed scope.
- Priority response for support requests.
- Proactive suggestions and improvements each month.
- Support for more campaigns and landing pages.
To see exactly what’s included at each tier—and the one‑time setup versus ongoing monthly fees—visit the full Plans & Pricing page.
Peace of mind, built‑in
One partner you can email and know it’s handled.
- Predictable help from one website and marketing partner who already knows your business.
- No nickel‑and‑diming for every little change—as long as it’s within scope, it’s covered.
- Less time worrying about your site and more time serving customers and growing your business.
Cernux is built as a long‑term partner, not a one‑off project vendor. As your business shifts, we’re here to keep your website and core marketing in sync.
“If I notice something on the site that needs to change, I just email Cernux. By the next day it’s usually done—and I never have to log into anything.”
Laura • Local service business owner
“We used to dread calling ‘the web guy’ because it always meant a new invoice. With Cernux, our regular updates are built into the membership, which makes budgeting so much easier.”
David • Multi‑location clinic owner
“I don’t have time to manage a website. Knowing Cernux is watching performance and security in the background lets me focus on running the shop.”
Renee • Retail store owner
Support FAQ
Common questions about Cernux support.
If you don’t see your question here, you can always ask us directly—we’re happy to clarify how support would look for your business.
What’s the difference between the setup fee and the monthly support fee?
The setup fee is a one‑time cost to plan, design, and build your website and initial marketing foundation. The monthly support fee keeps everything running smoothly after launch—updates, fixes, hosting, monitoring, and ongoing improvements based on your membership tier.
How fast do you usually respond to support requests?
Most requests are acknowledged the same business day or the next business day. Simple updates are often completed within a couple of days, while larger requests may take longer—we’ll always give you a clear expected timeframe.
What types of changes are included in my monthly fee?
Typical included changes are content tweaks, image updates, small design adjustments, fixing broken forms or links, and routine performance and security maintenance. If a request is larger than what’s included, we’ll explain why and offer options before any extra work begins.
Can I upgrade my support level by changing plans?
Yes. You can move from Launch to Growth or Scale as your needs grow. Upgrading increases your support capacity—more pages, more frequent updates, and in higher tiers, more proactive optimization from our team.
Do I need to learn any tools or log into a dashboard?
Not unless you want to. Most members simply email us or use the support form. We can handle the tools, platforms, and logins behind the scenes.
Every Cernux membership comes with ongoing support built in.
Get a modern, conversion‑ready website launched—and know you’ll always have a trusted partner to keep it updated, secure, and performing for your business.
Not sure which tier fits? Share a bit about your business and we’ll recommend a starting point.